COVID-19 – Pickering Surgery Action Plan

Covid Restriction Update January 2022

Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.

Patients still need to wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE.  We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable (and some cannot receive the covid vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.  

In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-covid (face to face, by phone, by e consult and by video), not counting vaccinating 90% of the adult population twice in the last 7 months. 

The Ryedale Community has come so far in trying to minimise the impact of Covid and we are sure you understand that we need to keep the surgery as safe for ALL patients as we can.


In light of the coronavirus pandemic, we have made some significant changes to the way we provide our services. This is to safeguard all our patients and staff, and we appreciate your co-operation in implementing these measures. A summary is outlined below:

  • We have moved to telephone triage for all our routine and urgent appointments. This means that we will offer you a telephone appointment first. If you need to be seen this is at the clinician’s discretion and they will offer you an appropriate appointment.
  • We are providing online consultations to reduce footfall in the surgery. If you have a smartphone with a camera you will be able to utilise this. Please ask Reception if you would like a video consultation, please ensure that we have your correct mobile number.
  • The surgery doors are not open between 1 and 2pm each day. This is due to the unprecedented workload caused by the coronavirus. Our telephone lines are open as normal, and repeat prescription slips can be posted through our letterbox.
  • Everyone entering the building should wear a  mask (unless they are exempt) and will be asked to wash their hands. To facilitate this, only the main entrance is open.
  • All of our routine work is being looked at by clinicians and deferred or changed to telephone review where possible. This includes blood tests, contraception reviews, medication reviews, smear tests, blood pressure checks, NHS health checks, travel consultations, and minor surgery, including injections and cryotherapy.
  • It is essential we maintain our immunisation programmes. We continue to provide immunisations for babies and children in line with the national schedule.
  • We are moving as many people to electronic prescribing as possible. This means that when we provide you with a prescription, it is electronically sent straight to the chemist and eliminates the need for paper prescriptions. If you do not have a nominated chemist, please ask us to set this up to you.
  • We are also placing as many people onto “repeat dispensing” as we can. This means that you won’t have to re-order your repeat prescriptions from the surgery every month. We will supply your prescription in the same quantity as you currently get it (e.g. if you currently get one month’s supply you will continue to get one month’s supply at a time for a maximum of 12 months). You will be contacted about this if you are one of the patients we have identified as being suitable for this.
  • Please note that to avoid medication supply shortages, we will not issue medication early, or be able to give you more than your usual supply.
  • The dispensary telephone lines are open from 10am to 12pm and 2pm to 5pm each day.

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Changes to our Appointment System for GP and Nurse Practitioner Appointments

We are experiencing unprecedented demand for our services as well as managing staff sickness and absence. We continue to offer high standards of care in very challenging circumstances and have introduced new additional specialist clinicians to broaden the expertise in the building. However, demand is at an all-time high and we have been unable to recruit new GPs and Advanced Nurse Practitioners (NPs) despite advertising broadly.
As a result, current wait times to see a GP or an NP are excessively long and we need to find a different approach to ensure safe and fair access. From August we will be trialling a system of ‘book on the day’ only appointments with no pre-bookable GP or NP slots available, with phone and face to face appointments available only for that day . We appreciate this is a significant change which will have pros and cons but feel in the circumstances it is the safest way to ensure patients get the attention they need in a timely fashion.
Our excellent e-consult service will continue unchanged offering online access for consultations with GP’s and NP’s.
Practice Nurse’s, Health Care Assistants, First Contact Physio, Pharmacist’s, First Contact Mental Health & our Occupational Therapist will also remain unchanged and continue to offer pre-bookable appointments.
Across the board the NHS is under pressure and new ways of meeting need must be tried – we thank you for your patience and understanding as we constantly seek to provide the best service we can.


Replacement of Footpath work started 1st August 2022

Work to replace our footpath started on 1st August 2022 . It is being done in sections starting with the bottom section first so patients will not be able to access the building from the back (car park end). Therefore you will have to walk around to the front entrance. Sorry in advance for any inconvenience this may cause.
They will then do the middle section and then finally the front section.
Thanks in advance for your understanding.

Return to Facemask wearing at the Surgery

Due to covid rates rising, we have made the decision that all patient facing clinicians will go back to wearing face masks.
We encourage all patients coming into the building to wear a face mask.
This is to protect the business continuity of Pickering Medical Practice, our staff and patients.


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