Services

Prescriptions

Our doctors and nurse practitioner will write prescriptions for you if medication is necessary for your care. Each prescribed item will be charged at the current NHS prescription rate unless you are exempt from prescription charges.

We are permitted to dispense medication to patients living outside of the Pickering and Thornton-le-Dale area.  Our patients living in Pickering and Thornton-le-Dale must have their medication dispensed at a local chemist.

Repeat Prescriptions

During the COVID-19 pandemic, we will not accept or process paper repeat prescription slips to protect our staff (from 6th April 2020). We recommend that you download the NHS app on your smartphone or tablet to order your medication online.

To order your medication, please telephone 01751 471296 and press 3 between 10am and 12pm, or 2pm and 5pm Monday to Friday. Please allow two working days for us to prepare your repeat prescription. You can collect your repeat prescriptions from the dispensary at Pickering Surgery between 9am and 6.30pm Monday to Friday. Patients who live outside of the Pickering and Thornton-le-Dale area can collect their medication from Pickering Surgery.

In response to coronavirus (COVID-19), GPs and pharmacies are moving suitable patients to electronic Repeat Dispensing (eRD). You might be suitable for eRD if you get regular or repeat medicines that don’t change. eRD means your GP can send your regular or repeat prescriptions electronically to a pharmacy and you don’t have to order it monthly. More information about eRD can be found here.

We are permitted only to dispense medication to people living outside of the Pickering and Thornton-le-Dale area. People living in this area must collect their medication from local chemists.

The chemist and the surgery can offer delivery of your medication if you are self-isolating following government advice during the pandemic.

Booking an appointment or requesting repeat prescriptions on-line

We recommend the NHS app during the COVID-19 pandemic, which will allow you to request your medication through your phone. It is free, and has links to NHS choices and a symptom checker. You will also have access to your core medical record.

Parents can sign up for the app on behalf of children (under 14); please contact the surgery on 01751 471296 if you would like to do this.

You do not need to come to the surgery with your ID. You will be asked to send the NHS app team a picture of your ID and a short video of your face to verify your identity.

Patient Access

Patient Access is an online service run by our clinical provider, EMIS Web. Through this you can book appointments, order medication and view your medical record.

We will need to verify your identity, so you will be asked to attend the surgery with a form of photographic ID. We will then provide you with an account number and linkage key.

Click here for more information on using Patient Access

Home Visits

If you require a home visit, please contact the surgery on telephone number 01751 471296 before 10 am whenever possible.  A receptionist will take brief details and a doctor or nurse will return your call to obtain further information and confirm an approximate time if they agree a visit is necessary.

Test Results

You can obtain your blood and urine test results over the telephone or in person at the surgery reception. You can also obtain them online via EMIS Patient Access if you are registered for access to your Medical Record. Click here for more information on using Patient Access

Unless you were specifically asked to call in sooner, please allow 14 days before contacting us to give time for your results to reach us. To obtain your results by telephone dial 01751 471296.

If your results are within normal limits, they will be given to you by the receptionist, otherwise, a doctor will telephone you to discuss them.

If you phone us after 14 days and the results are not available we will automatically follow this up to find out what the delay is.

For patient confidentiality reasons, we will not give your results to anyone else, unless they are responsible for your care.

Form Signing

The doctors at the surgery sign some types of forms, but charges might apply.  For further information, please telephone the surgery on 01751 471296.

New Patients

How to register with us

You must live in our practice area to register with us. Click on the link to see a map of Pickering Medical Practice area. Please call at the Pickering Southgate surgery to complete a registration form and bring with you some form of identification, for example, your passport, driving licence or birth certificate. When you register you are placed on one of our doctors’ lists, but you may see any doctor in the Practice.

You must provide the following information:

  • Your title, surname, forenames in full, any previous surnames, date of birth and sex.
  • Your town and country of birth, home address, postcode and telephone number.
  • Your previous address in the UK.
  • The name and address of your previous doctor.

It is helpful if you can tell us your NHS number.

If you are from overseas, you must also tell us:

  • Your first UK address where you registered with a GP.
  • If you were previously resident in the UK, the date you left.
  • The date you first came to live in the UK

If you are returning from the Armed Forces, you must also tell us:

  • Your address before enlisting.
  • Your service or personnel number.
  • Your enlistment date.

If you are visiting the area for up to 15 days and you need to see a doctor, we will register you as a short-term temporary resident. If you are staying in the area for up to 3 months, you can register as a long-term temporary resident. Please call in at Pickering Southgate surgery and complete a registration form.

Health Checks

If you require a personal health check, please contact the surgery on telephone number 01751 471296 for further information.

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Recent NHS Guidance on the use of Facemasks

When you visit the Surgery you are no longer routinely required to wear a face mask unless it is your preference. HOWEVER if you have respiratory symptoms, or any symptoms which you think could be covid, please wear a face mask as you would have previously.
 
Staff are also not required to routinely wear a face mask unless it is their preference. However, if they are working with untriaged patients attending with respiratory symptoms, or any symptoms that could be Covid, they will wear a mask and PPE as previously.
 
This guidance will be reviewed and adjusted if there is a rise in covid cases.
 

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