Useful Information

The NHS

Please see the following links:

Patient Data

Pickering Medical Practice has Information Governance Statement of Compliance approval. This means that it meets national standards for the safeguarding and appropriate use of patient and personal information. More details on Information Governance are available on the NHS Digital Website.

We have policies and procedures in place that address the security, confidentiality and disclosure of information. To see these, please make a Freedom of Information application to the Practice.

Call in at the Practice for a leaflet about how we use your health records

Compliments, Complaints & Suggestions

At Pickering Medical Practice we welcome your views on the services we provide. We use your compliments, complaints and suggestions to improve our services. If you want to contact us, you can telephone on 01751 471296, email us at [email protected] or write to us at Pickering Medical Practice, Southgate, Pickering YO18 8BL.

If you have any problems with our services, please tell us. We will try to promptly resolve them. If you want to make a complaint, we will handle it under the NHS Complaints Procedure. The link below takes you to our complaints information leaflet. It tells you how to make a complaint, how to get help if you need it and what you can expect from us.

Complaints Leaflet

Click here for further information provided by the Department of Health

How we use your medical records 

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Recent NHS Guidance on the use of Facemasks

When you visit the Surgery you are no longer routinely required to wear a face mask unless it is your preference. HOWEVER if you have respiratory symptoms, or any symptoms which you think could be covid, please wear a face mask as you would have previously.
 
Staff are also not required to routinely wear a face mask unless it is their preference. However, if they are working with untriaged patients attending with respiratory symptoms, or any symptoms that could be Covid, they will wear a mask and PPE as previously.
 
This guidance will be reviewed and adjusted if there is a rise in covid cases.
 

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