New Clinical Team Update

We are pleased to announce that Dr Sam Boam who joined us in August last year will be taking on many of Dr Jim Coppack’s patients.

We are also really looking forward to welcoming our new salaried GP to our team, Dr Leila Hummerstone who joined us on the 1st of February. Dr Hummerstone has been working as a GP locum with us for the last few months.

We also have Dave Ward who is a paramedic joining the clinical team starting Monday 26th of February 2024. Dave will be seeing patients in the surgery and assisting with home visits helping us get to our housebound patients earlier in the day. He has been working with us for the last few years on a rotational basis with Yorkshire Ambulance Service enabling us to use his wide range of paramedic skills to complement the clinical team.

Dr Coppack Retirement News – 31st January 2024

Retirement News

I’m sure everyone joins us in wishing Dr Coppack a long and happy retirement. His hours are being replaced by GPs and an update regarding this will follow shortly.

Message from Dr Coppack

It is with very mixed emotions that I wish to announce my retirement from the Pickering Medical Practice, [and general practice], on 31st January.

This date has been chosen because I started here on 1st February 1994, and so I will have been in post exactly 30 years, to the day. In addition, the 31st of January 2024, is just 2 days after my 65th birthday, so the timing feels right.

It has been a privilege and an honour.

In the course of these 30 years, I have been fortunate to meet and treat many admirable characters-the kind, the brave, the stoical and the humorous. I have observed them all with nothing but admiration.

I have also been very lucky to work alongside many likeminded colleagues, who have striven hard to help the people they serve. Especially in these difficult times for the NHS, I would ask that you treat them in a polite and fair manner, to enable them to help you as best they can.

I wish you all the very best for the future and am grateful for the kind words and good wishes that I have already received on the announcement of my retirement. I look forward to still seeing many of you around town.

Kind regards,

Dr Jim Coppack

Important information for patients currently on hospital waiting lists

The NHS has been working hard to address the backlogs built up during the COVID pandemic. As part of these plans, the NHS will be proactively contacting patients who have been waiting a long time for NHS funded treatment to remind them of their right to request to move to an alternative hospital where they may be seen quicker.

From Tuesday 31st October a new digital portal called the Patient Initiated Digital Mutual Aid System (PIDMAS) will be introduced. Patients who have been waiting 40 weeks or more can use this portal to request an alternative choice of hospital.

Any patient who is eligible will receive either a SMS text message or a letter from their current hospital explaining how to request to choose a different hospital.

Please do not contact the practice regarding this process as we have no information regarding individual patients.


The hospital will contact you if you are eligible. Please do not contact them either.   

Further information about alternative choice is available on hospital websites.

Above Information published on website 31/10/2023

From Monday 21st August you will know it is us phoning you

From Monday 21st August we will no longer be withholding our number when we call you so that you will know it is us calling.

If you would rather we continue to withhold our number when we contact you then please let Reception know.

How to sign up for Systmonline (our new Clinical System’s version of Patient Access) – updated 01.11.2022

Our new clinical system, SystmOne, is now live

Online services have now been turned on. If you want to continue to access online services (formerly ‘Patient Access’) you will need to register for Systmonline (SystmOne’s version of patient Access).

To Register

If you are able to; please request this access by sending us an Admin query via our secure Engageconsult Online Messaging Service stating that you are requesting Systmonline access (you will need to sign up to the Engageconsult service if you don’t already have a login for it) by visiting the following webpage and selecting ‘Request Help from the Surgery‘ :

We will reply to your Engageconsult message with your access details once your patient access account is set up on the new system.

If you are unable to send in your request via the Engageconsult service, please come into reception with a form of photo ID and they will give you the new details.

No need to re-register if you currently access Online Services via the NHS App

If you were using the NHS App to access our online services, for ordering your repeat medication etc, your access should have automatically connected to the new system so you should not need to re-register.

Thanks for your patience and understanding during this time.