1. Accuracy

Our Practice internet site is intended primarily to provide information about our Practice and Services.  We have taken care to ensure that all information is provided is accurate and valid.

However, The Practice accepts no responsibility for use of the information provided. The advice for patients is as comprehensive and accurate as possible, but it can only be of a general nature and should not be used as a substitute for a consultation with a medical professional.

2. Medical Information on the Web

The Internet can be a useful resource for researching medical conditions.  It also has inherent weaknesses that you should be aware of.  If you use the Internet for medical research or information, please be aware of the following points:

  • Always look for a balanced view – do not rely on advice from one site and seek a balanced viewpoint.
  •             Remember that anyone can publish anything on the Internet. Make sure that the authors’ names and their qualifications are included – anonymous information may not be sourced accurately.
  •            Be aware that advertising might influence the site contents – check for commercial sponsorship or for advertising which might influence the information on the site.
  •             Check that the website is updated regularly.
  •             Be cautious of online diagnoses or consultations.
  •             Check the Websites Privacy and Confidentiality Policy.
  •             Beware that Website information or advice sourced from outside the UK might describe treatments not available in the UK.

3. Suitability and Availability

We cannot guarantee that this website will meet your requirements, or that it will be of satisfactory quality, or that it will be fit for your particular purpose, or that it will not infringe the rights of third parties, or that it will be secure.

Further, we cannot guarantee uninterrupted access to Our Website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.

4. Online Consultations

If you decide to use our online advice or consultation features you must be aware that without a physical examination we may decline to give advice and may ask you to attend the surgery for an appointment.

All links from our Practice Website to any other Websites are provided for information and convenience only. We cannot accept responsibility for sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

6. Data Collection

Please be aware that we collect contact details of those who wish to communicate with us via e-mail, collect aggregated (non-personal) information about which pages visitors to our website chose to access, and collect information volunteered by visitors to our website (such as survey information and/or site registrations).  The information we collect is used to improve the content of our Web pages and the quality of our service.

7. Hosting, Networks and Data Storage

Please be aware that our Website uses Third Party Service Providers, Vendors and Hosting Partners to provide the necessary hardware, software, networking, storage, and related technology required to support our Website.

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Changes to our Appointment System for GP and Nurse Practitioner Appointments

We are experiencing unprecedented demand for our services as well as managing staff sickness and absence. We continue to offer high standards of care in very challenging circumstances and have introduced new additional specialist clinicians to broaden the expertise in the building. However, demand is at an all-time high and we have been unable to recruit new GPs and Advanced Nurse Practitioners (NPs) despite advertising broadly.
As a result, current wait times to see a GP or an NP are excessively long and we need to find a different approach to ensure safe and fair access. From August we will be trialling a system of ‘book on the day’ only appointments with no pre-bookable GP or NP slots available, with phone and face to face appointments available only for that day . We appreciate this is a significant change which will have pros and cons but feel in the circumstances it is the safest way to ensure patients get the attention they need in a timely fashion.
Our excellent e-consult service will continue unchanged offering online access for consultations with GP’s and NP’s.
Practice Nurse’s, Health Care Assistants, First Contact Physio, Pharmacist’s, First Contact Mental Health & our Occupational Therapist will also remain unchanged and continue to offer pre-bookable appointments.
Across the board the NHS is under pressure and new ways of meeting need must be tried – we thank you for your patience and understanding as we constantly seek to provide the best service we can.


Replacement of Footpath work started 1st August 2022

Work to replace our footpath started on 1st August 2022 . It is being done in sections starting with the bottom section first so patients will not be able to access the building from the back (car park end). Therefore you will have to walk around to the front entrance. Sorry in advance for any inconvenience this may cause.
They will then do the middle section and then finally the front section.
Thanks in advance for your understanding.

Return to Facemask wearing at the Surgery

Due to covid rates rising, we have made the decision that all patient facing clinicians will go back to wearing face masks.
We encourage all patients coming into the building to wear a face mask.
This is to protect the business continuity of Pickering Medical Practice, our staff and patients.


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